Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
The Event & Guest Services Coordinator will act as a liaison between the venue, its staff, contractors, and clients to ensure details required for the successful preparation, execution, and reporting for assigned space rentals and that they are managed in compliance within the terms of the contract, guidelines, and policies. The Event & Guest Services Coordinator will oversee the recruitment, training and supervision of event staff in coordination with the Event Manager. The Event & Guest Services Coordinator will oversee in-venue community recreation booking, communications with the City of Dawson Creek, User Groups and Venue Staff. Additionally, the Event & Guest Services Coordinator will assist the Events Manager with Live Event planning and execution and administrative tasks. The Event & Guest Services Coordinator is accountable for providing a safe and enjoyable environment for clients, guests, and staff.
This role pays an hourly rate of $26.67 CAD
Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until September 26, 2025.
Responsibilities
Work with building clients and represent the facility to potential facility users; respond to inquiries regarding facility use and send out food and beverage materials; assist facility users in finalizing booking arrangements contracts as well as collection of deposits and prepare billing settlements
Demonstrate good customer service and communication skills to deal effectively and courteously with staff and the general public
Prepare event license agreements, addenda and related correspondence; review documents for completeness and accuracy; assist in following up with facility users regarding deposits, insurance and other related license agreement requirements for assigned events
Act as Manager on Duty for Events as assigned
Create and maintain event files; distribute and reconcile event folders and respective checklists for the department
Assist Events Manager as requested with Live Event planning and execution – including but not limited to create floor plans, room sets, wayfinding and/or digital signage, etc.
Plan and execute the recruiting and training of event staff
Oversee event staff supervision during events
Enter schedules and payroll hours in payroll system bi-weekly
Respond to all customer inquiries within 24 hours
Act as the liaison for the City of Dawson Creek regarding Walking Track, community recreation bookings and community ice bookings/scheduling when ice is in the venue
Communicate with user groups and venue staff regarding community recreation bookings, walking track schedules and needs for each group
Address customer complaints and appropriately deal with critical feedback
Use historical venue data, post-event surveys and research to enhance the guest experience for guests and Clients
Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles
Work seamlessly with all in-house departments to ensure consistency, accuracy, and optimal financial opportunities are met throughout the set-up, the duration of, and the tear-down of all events
Perform other duties and responsibilities as assigned
Qualifications
Experience in a convention centre, sports facility, recreation centre, performing arts facility or other multi-purpose public assembly facility
Provide accurate facility information and superior customer service to clients, guests, and staff
Self-motivated with excellent interpersonal and communications skills
Demonstrates the ability to function in a fast-paced high-pressure environment
Ability to work independently and as part of a team
Strong verbal and written communication skills in the English language required
Detail oriented and organized working style with effective time management skills
Ability and willingness to work a flexible schedule, if requested, including nights, weekends, and holidays
Demonstrated proficiency in Microsoft Office applications, including word processing, spreadsheets,and PowerPoint
Experience in AutoCAD an asset
Possession of, or ability to obtain, a valid drivers’ license
Assist in maintaining a safe, clean, and positive environment for all staff. Report any injuries and safety hazards to the OHS Committee
Attend and obtain all training certificates and first aid as requested/needed including Serving-It-Right
Any post-secondary education in a related field is considered an asset
Must express a willingness to learn and adapt to a changing work environment
Handle multiple tasks at one time and meet deadlines
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
